We, the members of the Women’s World Banking network—retail financial institutions and the global team—join together to adopt this network pledge. By adopting this pledge, we agree to uphold the network principles, demonstrate our shared beliefs, meet the performance standards and contribute to the financial sustainability of the WWB network, our network of choice. We support our common purpose to expand the economic assets, participation and power of low-income women by helping them access financial services, knowledge and markets.

AS MEMBERS OF THE WWB NETWORK, WE PLEDGE TO:

1. Support the empowerment of low-income women as entrepreneurs, leaders and partners for change.

2. Deliver responsible financial products and services that build and protect the assets and expand the investment opportunities of low-income women and their families, meeting their highest expectations.

3. Treat customers fairly, with dignity and respect. We hold ourselves accountable to communicate terms and prices of all services in complete and accurate ways that our customers can understand. We will use sound risk assessment techniques in our lending operations and ensure our customers understand the benefits and risks of all our products.

4. Serve as role models in the financial services community in valuing women leaders and investing in the development of women managers and staff. We will develop human resource policies to put our women-focused values into practice.We agree to strive for diversity in staffing and ensure equal opportunities for all.

5. Abide by high standards of ethics and transparency in all relations with our customers, competitors, legal and regulatory authorities and the public at large. We will produce transparent financial and social performance reporting on a regular basis.

6. Follow and promote best practice standards of good governance in the way we conduct business.

7. Achieve and maintain sustainable, efficient operations matched with responsible growth in scale and depth of outreach.

8. Demonstrate our commitment to locally-led financial institutions, our communities, our countries and globally.

9. Inform and inspire the network with our experience. We will forge partnerships to build the capacity of our institutions and contribute value to other network members and the industry.

Ultimately, we aim to be the financial services providers of choice for low-income women based on our belief that women are valuable customers and catalysts for social and economic change. By affixing our signature to this document, we signify our commitment to the fulfillment of this pledge as well as our agreement to prominently display our core values, codes of conduct and the WWB network member pledge.