Harsha Thadhani Rodrigues

Equity Building Society Builds a Successful Alliance with a Money Transfer Operator to Offer Remittance Services

Authors: Celina Kawas and Harsha Thadhani Rodriguez, 2004

Equity Building Society (EBS) is a public company that offers a range of financial products similar to commercial banks in Kenya. It has identified its market niche as micro, small and medium enterprises, salaried persons and small-scale farmers who do not receive services from mainstream financial institutions. Until 2003 the remittance business in Kenya was mainly channeled through Western Union, which controlled approximately 60% of the market share. In September of that year, EBS entered into sub-agent agreement with Western Union increasing its market share to about 12% of the remittance market in Kenya or 20% of the local Western Union business.

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